You might think that follow-up calls are not rocket science but you would be surprised how many people don’t know how or when to make them.
Contact your previously contacted clients within 2 days of first contact whether this is by phone, email or in person. Leave voicemails when you are unable to reach your contact. [...]

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What can you do to distinguish your business from your competitors? With today’s fast paced society, the one thing that stands out with all of us is excellent customer service. Provide a type of service that is unique from other companies. When I go into a business and someone makes a genuine effort to assist [...]

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What is the difference between hard sales and soft selling? In traditional sales (hard sales), you will get to the point of the conversation, push your product or service with an “I am not taking no” for an answer approach.
With soft sales, you are taking a more persuasive approach. You will need to take the [...]

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Have you ever made a sales call and been asked a question you simply could not answer?  This happens to every sales person that makes telemarketing or cold calls.
We have found that honesty is the best policy when talking to a perspective client and you just don’t know the answer to their question. Say something such [...]

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Rejection is a large part of sales and more particularly, it is a large portion fo telemarketing and cold calling . What is the best way to handle rejection? First, never take rejection personally. Remember that this is business and it all boils down to whether the prospect needs your product or services, not whether they [...]

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